Cancellation and Return Policy
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.
Shipping fees, which are the shipping costs of the product, will be paid by the Seller in Istanbul and by Buyers outside of Istanbul.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 45 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER's expense. It must be returned to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.
CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: Yağmur Yıldırım Fhurn Interior Architecture Studio
ADDRESS: Teşvikiye Mahallesi, Nişantaşı Ihlamur Yolu Sok. Albayrak Apt. No: 9 D: 6 Sisli/Istanbul
EMAIL : contact@fhurn.com
TEL1: +90 544 107 15 81
DURATION OF THE RIGHT OF WITHDRAWAL:
If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.
The costs arising from the use of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
3. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)
Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.
RETURN TERMS:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:
A) Goods prepared in line with the special requests of the BUYER or his personal needs (including those that are customized for the person / personal needs by making changes or additions, and special products imported / supplied from the country or abroad based on the BUYER's order)
B) Goods that are mixed with other products after delivery and cannot be separated due to their nature
C) Goods or services whose price changes depending on the fluctuations in the financial markets and which are not under the control of the seller/supplier. In general, other goods-services that are considered outside the scope of distance sales in accordance with the relevant legislation, and the cases where the BUYER purchases for commercial/professional purposes. In cases where it is possible to use the right of withdrawal, the BUYER is liable by law for the changes and deteriorations that occur if the BUYER does not use the goods in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Accordingly, if there is any change or deterioration due to the fact that the Product is not used in accordance with the instructions for use, technical specifications and operation until the withdrawal date, the BUYER may lose its right of withdrawal; In cases where it is accepted by the SELLER, a discount is made from the price of the product to be returned, equal to the change / deterioration. In cases where there is a right of withdrawal, it is sufficient that the BUYER has sent a clear notification to the SELLER (verbally/written to the above-mentioned communication addresses) within the legal 14-day period, stating that he/she has exercised his/her right of withdrawal. In case the said right is exercised within the time limit, the Product must be sent to the above address of the SELLER within a maximum of ten (10) days, at the BUYER's expense. www.fhurn.com If the contracted courier company is specified for product returns in , the BUYER can send the Product from a branch within or outside the District where it is located, in this case, no cost will be charged from the BUYER. In this return process, the product must be delivered complete and undamaged with its box, packaging and standard accessories, if any. In addition to the cases where a Return Invoice must be issued by the BUYER as per the tax legislation, the following section regarding the return will be filled in and signed on the invoice to be returned with the Product. Order returns whose invoices are issued on behalf of institutions (legal entities) will not be accepted unless a Return Invoice is issued). "The address to which the product will be returned, the SELLER's address / the address of the courier company delivered for return." Provided that the above-mentioned requirements are fulfilled by the BUYER, the Product price and, if any, the delivery costs of the Product to the BUYER are returned to the BUYER in accordance with the payment instrument used when purchasing the Product, within 14 days from the date of receipt of the withdrawal notice to the SELLER. The BUYER's legal rights-responsibilities after the withdrawal period regarding the products and the contractual and legal rights and obligations of the SELLER from the BUYER, including those related to the award points, are also present and valid.
CASE OF DEFERRED AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and be liable to the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Fund Transfer) from our İşbank and Garanti bank account (TL).
With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.